Terms of Service

Effective Date: February 1, 2026

Welcome to MedSpa Scale Systems, a division of Prospera Group LLC. These Terms of Service ("Terms") govern your access to and use of our website at medspascalesystems.com, our advisory services, educational content, and all related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By accessing or using our website, subscribing to our communications, engaging our advisory services, or otherwise interacting with MedSpa Scale Systems, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

2. Eligibility

Our Services are intended for use by:

• Individuals who are at least 18 years of age
• Medical spa owners, operators, and professionals
• Business professionals in the aesthetics and wellness industries
• Individuals with the legal capacity to enter into binding contracts

By using our Services, you represent and warrant that you meet these eligibility requirements. If you are accessing our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Description of Services

MedSpa Scale Systems provides strategic advisory services for medical spa owners and operators, including but not limited to:

• Strategic Advisory: One-on-one consulting and guidance on business positioning, operational infrastructure, revenue architecture, and leadership alignment
• Educational Content: Articles, guides, courses, webinars, and other educational materials related to medical spa management and scaling
• Digital Resources: Templates, tools, frameworks, and other resources to support medical spa operations
• Email and SMS Communications: Newsletters, updates, insights, and promotional materials
• Community and Support: Access to community resources, networking opportunities, and customer support

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice or liability.

4. Advisory Services and Professional Relationship

Nature of Advisory Services

MedSpa Scale Systems provides business strategy and operational advisory services. Our services are designed to provide guidance, education, and strategic recommendations for medical spa businesses.

No Guarantees of Results

While we strive to provide valuable insights and strategic guidance, we make no guarantees, representations, or warranties regarding the results you may achieve by implementing our advice or recommendations. Your success depends on numerous factors, many of which are outside our control, including but not limited to:

• Your dedication, effort, and implementation of recommendations
• Market conditions and competitive landscape
• Your existing business infrastructure and resources
• Your team's capabilities and commitment
• Economic conditions and industry trends
• Regulatory and compliance requirements in your jurisdiction

Not Medical, Legal, or Financial Advice

Important: Our Services do not constitute medical, legal, accounting, tax, or financial advice. We are business strategy advisors, not licensed medical professionals, attorneys, accountants, or financial advisors. You should consult with appropriate licensed professionals for:

• Medical protocols, procedures, and clinical operations
• Legal compliance, contracts, and regulatory matters
• Tax planning and accounting matters
• Financial planning and investment decisions

Independent Contractor Relationship

Our advisory relationship with you is that of an independent contractor. Nothing in these Terms creates an employer-employee, partnership, joint venture, or agency relationship between you and MedSpa Scale Systems.

5. User Responsibilities and Conduct

Account Security

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring that your account information is accurate and current

Prohibited Conduct

You agree not to:

• Use our Services for any unlawful purpose or in violation of these Terms
• Reproduce, distribute, modify, or create derivative works from our proprietary content without written permission
• Attempt to gain unauthorized access to our systems, networks, or accounts
• Interfere with or disrupt the integrity or performance of our Services
• Transmit any viruses, malware, or other harmful code
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Harvest or collect information about other users without their consent
• Use automated systems (bots, scrapers, etc.) to access our Services without permission
• Engage in any conduct that could damage our reputation or business relationships
• Share, resell, or redistribute our proprietary materials, templates, or resources to third parties

6. Intellectual Property Rights

Our Intellectual Property

All content, materials, features, and functionality available through our Services, including but not limited to text, graphics, logos, images, audio, video, software, frameworks, methodologies, and course materials (collectively, "Content"), are owned by MedSpa Scale Systems, Prospera Group LLC, or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services and Content solely for your personal, non-commercial use (or internal business use if applicable) and only as expressly permitted by these Terms.

Restrictions

You may not:

• Copy, modify, distribute, sell, or lease any part of our Services or Content
• Reverse engineer, decompile, or attempt to extract the source code of our software or systems
• Remove, alter, or obscure any proprietary notices (copyright, trademark, etc.) from our Content
• Use our Content to create competing products or services
• Frame or mirror any part of our Services without our prior written consent

Trademarks

"MedSpa Scale Systems," "Prospera Group," and associated logos are trademarks of Prospera Group LLC. You may not use these trademarks without our prior written permission.

User-Generated Content

If you submit, post, or transmit any content to our Services (such as testimonials, feedback, questions, or other communications), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media for any lawful purpose.

7. Payment Terms and Refund Policy

Fees and Payment

Certain Services may require payment of fees. All fees are stated in U.S. Dollars unless otherwise specified. You agree to pay all fees associated with your use of paid Services.

Payment terms include:

• All fees are due upon engagement or as otherwise specified in your service agreement
• Payment methods accepted include credit cards, debit cards, and other methods as specified
• You authorize us to charge your designated payment method for all fees incurred
• You are responsible for all taxes associated with your purchase (sales tax, VAT, etc.)
• Fees are non-refundable except as expressly stated in our refund policy or as required by law

Refund Policy

Due to the nature of our advisory services and digital products:

• Advisory Services: Fees for advisory consultations are generally non-refundable once services have been rendered. If you are dissatisfied with services, please contact us to discuss resolution options
• Digital Products and Courses: Refunds for digital products may be available within a specified period (typically 7-30 days) if you have not accessed or downloaded the materials. Specific refund terms will be disclosed at the time of purchase
• Subscription Services: You may cancel recurring subscriptions at any time, but fees already paid are non-refundable. Cancellation will take effect at the end of the current billing period

To request a refund or discuss payment issues, contact us at [email protected].

Price Changes

We reserve the right to change our fees at any time. Price changes will not affect existing service agreements but will apply to new engagements or renewals.

8. Termination

Termination by You

You may terminate your use of our Services at any time by:

• Discontinuing use of our website and Services
• Unsubscribing from email and SMS communications
• Requesting account deletion by contacting us at [email protected]

Termination by Us

We reserve the right to suspend or terminate your access to our Services at any time, with or without cause, with or without notice, for any reason including but not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Conduct that damages our reputation or business
• At our sole discretion for any other reason

Effect of Termination

Upon termination:

• Your right to access and use our Services will immediately cease
• You must cease all use of our Content and materials
• Any provisions of these Terms that by their nature should survive termination will remain in effect (including intellectual property rights, disclaimers, limitations of liability, and dispute resolution)
• We are not liable for any termination of your access to our Services

9. Disclaimers and Warranties

To the fullest extent permitted by law, MedSpa Scale Systems and Prospera Group LLC disclaim all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or completeness of our Content or Services
• Warranties that our Services will be uninterrupted, timely, secure, or error-free
• Warranties regarding the results you may obtain from using our Services
• Warranties regarding any products, services, or information obtained through our Services

We make no guarantees about:

• The success or profitability of your business
• Revenue or earnings you may generate
• The suitability of our advice for your specific circumstances
• The accuracy of third-party information or resources we may reference

Any advice, recommendations, or strategies provided are based on our professional experience and judgment but may not be suitable for all businesses or circumstances. You are solely responsible for evaluating and implementing any advice or recommendations.

10. Limitation of Liability

In no event shall our total liability to you for all damages, losses, and causes of action (whether in contract, tort, including negligence, or otherwise) exceed the amount you paid to us in the twelve (12) months preceding the claim, or $100 USD, whichever is greater.

This limitation applies to claims based on:

• Breach of contract
• Breach of warranty
• Negligence
• Strict liability
• Misrepresentation
• Any other legal theory

We are not liable for:

• Any decisions you make based on our advice or recommendations
• Business losses, lost profits, or lost opportunities
• Errors or omissions in our Content
• Third-party actions or content
• Technical failures, interruptions, or security breaches
• Your inability to use our Services

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless MedSpa Scale Systems, Prospera Group LLC, and our officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Your violation of any applicable laws or regulations
• Any content you submit, post, or transmit through our Services
• Your business operations and implementation of advice or strategies

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, resources, or services that are not owned or controlled by us. We are not responsible for:

• The content, privacy policies, or practices of any third-party websites or services
• Any damages or losses caused by your use of third-party services
• The availability or accuracy of third-party resources

Your use of third-party websites and services is at your own risk and subject to the terms and conditions of those third parties.

13. Dispute Resolution and Arbitration

Informal Resolution

Before filing a claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will work in good faith to resolve any disputes.

Binding Arbitration

If we cannot resolve a dispute informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

The arbitration will be conducted in Hartford, Connecticut, or remotely via videoconference, and the arbitrator's decision will be final and binding.

Class Action Waiver

You agree that any arbitration or proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

14. Governing Law and Jurisdiction

These Terms and your use of our Services shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to its conflict of law provisions.

To the extent arbitration does not apply, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Hartford County, Connecticut for the resolution of any disputes.

15. Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements you enter into with us, constitute the entire agreement between you and MedSpa Scale Systems regarding your use of our Services and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms or any rights hereunder without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

Survival

Provisions that by their nature should survive termination of these Terms shall survive, including but not limited to intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution provisions.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

16. Contact Information

17. Acknowledgment and Acceptance

By using our Services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. If you do not agree to these Terms, you must immediately cease using our Services.